Casino permitted areas
The majority of responses stated that there should be the ability for customers to set voluntary limits on gaming machines accepting direct cashless payments. The vast majority of responses to the consultation agreed that card account verification should be required if direct debit card payments are permitted on gaming machines. We propose to align the lifting of the prohibition on direct debit card payments on gaming machines and the introduction of player protections within regulations with the Gambling Commission’s review of the Gaming Machine Technical Standards.
The data used in this section reflects activity from April to September 2019 and relates to a single session on a particular machine. These rates are lower than the majority of other gambling products, although remain above the at-risk and problem gambling rates for ‘any gambling activity’. These represent transition costs which are expected to be incurred in the first few years of implementation, with exact timescales depending on the option taken forward. For example, as previously highlighted, evidence provided by Bacta shows that the average stake placed on a Category B3 game is between £1.20 – £1.30, compared to 40p – 60p for a Category C machine. Under such circumstances, and given the relatively higher stakes and losses set out in the rationale for change, there is the potential for gambling-related harm to increase.
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Do you think premises should adopt voluntary test purchasing as a way to monitor under-18s activity on Category D ‘cash-out’ slot-style machines? Further research finds evidence that there is a correlation between the recollection of playing Category D machines in childhood and adult disordered gambling, although causation cannot be shown. Bacta, which represents the amusement and gaming machine industry in the UK, have an existing voluntary commitment for their members to ban all under-18s from playing Category D ‘cash-out’ machines. However, Category C machines must be in a segregated part of the premises that is supervised to prevent children and young people accessing those machines. Licensed operators are required to place Category B and C machines in age-restricted areas to ensure that under-18s do not have access to them. This change will not only strengthen the existing voluntary commitment from industry, by making it an offence to allow under-18s to play this type of gaming machine, it will also level the field between operators who are signed up to the voluntary code and those who are not.
In December 2023, the Gambling Commission launched a new ‘Tell us something in confidence’ service to report criminal and suspicious activity in the gambling industry. As part of the gambling laws in the UK, licensees must obtain and verify the identity of a customer before permitting them to gamble. Personal licenses cover the key personnel of gambling businesses. The local authority is in charge of determining all the premises’ fees.
Bacta currently operates a voluntary age restriction on these machines for all of its members. We believe it is appropriate to make inviting, causing, or permitting under-18s to play ‘cash-out’ Category D slot-style machines a criminal offence. Eighty-two per cent of respondents agreed that it should be a criminal offence for a person to invite, cause or permit children or young persons to play on ‘cash-out’ Category D slot-style machines. While some of the other proposals put forward to ensure no under-18s play these types of machines were sensible, we do not think it is proportionate to mandate any of these measures due to the lower risk nature of this product. While the majority of responses stated that this measure would be beneficial, a number of licensing authorities caveated their responses by stating that voluntary commitments are limited due to the lack of consequences conditioned upon poor performance. On balance, we do not believe that it is proportionate to mandate that ‘cash-out’ Category D slot-style machines be moved to age-restricted areas.
• Lobby areas and toilet facilities may be taken into account but the non-gambling area shall not consist exclusively of lobby areas and toilet facilities. • Facilities for gambling cannot be provided in the non-gambling area. An example of a wholly automated gaming table is an automatic roulette wheel into which the ball is inserted not by a human dealer but at regular intervals by the mechanism itself, and bets are placed at touch screen terminals.
Casinos would not have the option of reverting back to their legacy rights under the existing regime, once they decide to increase their machine allowance in this way. As at present, a 1968 Act casino with a gambling area of at least 200sqm would also need to provide a non-gambling area equivalent to at least 10% of its total gambling area. This relates to ensuring that casinos which share the same building, or adjoin or are adjacent to another casino, are wholly distinct and separate from one another.
Although the data on mixed sessions creates some uncertainty, we conclude that overall, Category B machines lead to higher losses than Category C or D machines. This suggests a higher risk of unaffordable spending on Category B machines. On the other hand, the data shows that a substantially higher proportion of sessions on Category B machines ended in a loss over £200, compared to Category C, Category D and mixed machines. This suggests a relatively similar level of binge gambling across both machine categories. Data on session duration shows that, in general, players spend a similar amount of time on Category B machines as Category C and D machines.
- The Commission’s stated aims are “to keep crime out of gambling, to ensure that gambling is conducted fairly and openly, and to protect children and vulnerable people”.
- Only a UKGC license meets the strict casino regulation standards required in the United Kingdom.
- (Gambling industry professional, gambling researcher/academic, gambling treatment provider, personally harmed by gambling, affected negatively by another person’s gambling, recreational gambler, government/regulatory professional, other, prefer not to say)
- A group with a clean UK-licensed operating company behind one brand may run entirely separate, unlicensed offshore brands under different names.
For those customers who switch from other casino products to gaming machines as a result of this measure, the risk of increased gambling harm as a result of these measures may be limited. Data from the National Gambling Treatment Service shows that a relatively small proportion of patients report participating in gaming machines in casinos. Taken together, the three measures will determine the maximum number of gaming machines that casinos will be entitled to.
(6) The premises must contain a non-gambling area, the floor area of which is no less than the lesser of— (3) Subject to sub-paragraph (4), in determining the floor area of the table gaming area, any number of separate areas within the premises may be taken into account. (2) The premises must contain a table gaming area, the floor area of which is no less than the lesser of— “(1) This paragraph applies to larger converted casino premises.”, and
A range of gambling activities are already authorised by the Act, by existing Regulations and some are further added by the new Regulations which came into force on 22 July 2025. The licence holder does not have to take any action other than make sure it adjusts its operation to deliver the changes included in the Gambling Act 2005 (Gaming Tables in Casinos) (Definitions) (Amendment) Regulations 2025 (opens in new tab). The operator can do so without having to make an application to vary its OL (given that betting facilities are permitted by Regulation). More information on licence applications is available from the Commission’s webpage Operating Licences. Converted casino licensees are advised that those wishing to utilise the new extended entitlements will need to inform the Commission under the Licence Conditions and Code of Practice (LCCP) Ordinary Code Provision 8.1.1 (Information requirements).
As noted in the Gambling Commission’s remote customer interaction consultation, 54% of people in Great Britain had a monthly disposable income below £250. This data was collected by the Gambling Commission from over 80% of the land-based casino sector. We can also analyse average loss and session length data to consider the possible risks of gambling harm for those customers who increase their gambling participation as a result of these measures.
20 Supplementary Consultation
The authority licenses operators that meet strict requirements related to player protection, responsible gaming, data security, and financial conduct. While a Curaçao license still does not permit legal access to UK players, it is a popular option for international operators looking for broad market coverage and crypto-friendly conditions. The new body was brought in to try to raise the standards of gambling operators in the jurisdiction and to try to rehabilitate the authority’s international reputation. The CGA can issue two main types of licenses, B2B for service providers and B2C for operators offering gambling directly to players. The Commission runs a structured complaints process for players who experience issues with AGCC-licensed operators, and it remains one of the more respected non-UK regulators in the industry. Established in 2000, the AGCC regulates online gambling for companies that have part of their operations based in Alderney but serve international markets.
For casino products, this creates specific product design obligations. UKGC’s LCCP Social Responsibility Code 3.4.1 requires licensees to interact with customers showing signs of gambling-related harm. A long-established proprietary casino domain reflects years of continuous operation under a consistent ownership structure. Domain age is one of the lower-weighted components in Domain Score, but it reads differently for casino platforms. When a white-label casino carries WHOIS privacy and a recently registered domain, it can be harder to trace accountability back through the corporate chain. For white-label operations, WHOIS records sometimes reflect the platform provider rather than the licensed operator, or are obscured entirely.
When you do not check if a UK casino is UKGC licensed before registering, you forfeit all the regulatory protections the UKGC mandates. The fastest and most reliable way to check if a UK casino is UKGC licensed is to search the official UKGC Public Register. In this guide, we explain exactly how to check if a UK casino is UKGC licensed in under two minutes — and why every UK player should do it before registering anywhere. Only operators holding an active UKGC licence can legally accept real-money bets from UK residents. In January 2020, the Gambling Commission approved several organisations for these compulsory funding contributions, ensuring that operators direct their financial support to recognised entities working to mitigate gambling harms.
This will ensure that only distinct and sizeable table gaming areas can count towards the total, giving customers a genuine mix of products that are easily accessible and identifiable in a casino. The same 12.5% rule that applies in 2005 Act casinos is also proposed to apply for 1968 Act casinos that seek to move onto the new regime. Furthermore, this exemption is tightly drawn to reduce any advantages that these casinos may gain compared to their competitors. The government proposes that venues will be required to comply with all specified sliding scale requirements in order to access the enhanced gaming machine entitlement.
Unlicensed casinos offer no legal protection and may refuse payouts or misuse player data. By taking the time to understand how gambling regulation works and how to verify a casino’s license, you can be confident that you have a real chance of winning when gambling online. Paragraph 9.7 – Pre-2005 Act casinos with grandfather rights (converted casinos) are now permitted to offer betting, subject to The Casinos (Gaming Machines and Mandatory Conditions) Regulations 2025 (opens in new tab) which limit the maximum number of separate betting positions. Paragraph 7.4 – Converted casinos are now permitted to offer betting, subject to The Casinos (Gaming Machines and Mandatory Conditions) Regulations 2025 (opens in new tab) which limit the maximum number of separate betting positions. It is also recommended that, for clarity and to assist future inspections of the premises and administration of the licence, licensing authorities record in their decision the content of the application and particulars of what the authority has granted.
The UKGC actively publishes enforcement actions on its website, and multiple major operators had their licences suspended or revoked in 2025–2026 for breaching the new White Paper rules. All UKGC-licensed casinos must also participate in the GamStop self-exclusion UK scheme, which blocks you from all licensed sites simultaneously. Always verify the specific licence type when you check if a UK casino is UKGC licensed to make sure it covers the games you want to play. When you check if a UK casino is UKGC licensed for online play, confirm the operator holds a Remote Casino Operating Licence.
What player protections could be adopted in casinos for those customers participating in sports betting? If you are a casino licence operator, what impact is permitting sports betting expected to have on the Gross Gambling Yield (GGY) of your casino(s)? Should all 1968 Act casinos be permitted to offer sports betting, regardless of size? Therefore, 1968 Act casinos are losing out on potential revenue that might otherwise have been generated if they were allowed to offer sports betting services. Consumers (particularly international tourists) still bet on sporting events via mobile devices while in casinos, irrespective of whether sports betting is permitted or not.
Overall, they would either prefer the current contactless payment restrictions to apply for debit card payments on machines or for chip and pin to only be required at the beginning of any session. While this option does not provide as great an increase in commercial flexibility as Option 3, Option 2(b) and, potentially for some operators, Option 1, the evidence received suggests that the vast majority of operators would benefit under this option. This option balances our 2 key priorities, the first being to support arcade and bingo premises through increased commercial flexibility within the context of many businesses operating at a loss post-COVID-19.
We did not receive GGY estimates for the arcade sector, however, industry responses indicated that they anticipated greater GGY returns under Option 3 than under Option 1. The evidence provided by the bingo club sector was more varied, with some operators projecting a small increase in GGY (though substantially less than Option 1 would generate for some bingo club operators), whilst others projected a small decrease in GGY. Option 2 produced the most varied projections out of the 3 options considered.
The interaction design of slot machines and table games creates specific compliance obligations that don’t apply to betting or bingo products in the same way. The LCCP sets out licence conditions and social responsibility codes that all licensees must follow, but some provisions hit casino operators with particular force. Every UK online casino listed here holds a Remote Casino Operating Licence from the UKGC, but licensing is only the starting point. If you manufacture gambling software, but also provide facilities for gambling only in circumstances in which you host those facilities through other operators’ platforms, then you may be eligible to hold a host operating licence. Remote gambling and software technical standards do not apply to the software you provide for overseas operators who are not licensed by the Gambling Commission.
CAP Code Section 16 specifically addresses gambling advertising, including promotional terms. Online casino promotions, including welcome bonuses and free spins, are subject to ASA/CAP code requirements on clarity and non-misleadingness. Several of the highest-value UKGC fines in recent years arose from casino-specific failures around customer interaction obligations and anti-money laundering processes. Enforcement actions in this category tend to be costly.
Helping British players find safe, regulated casinos not on gamstop gambling sites. Learn more about our position on casino reviews and the dangers of affiliate websites. Our listings are derived from publicly available Gambling Commission data and we receive no payment from operators for inclusion. Each licensed company is assigned a unique Account Number by the Gambling Commission.
In England and Wales, the government sets a cap and licensing authorities have flexibility below that to set their fees. The maximum annual fee for an adult gaming centre (arcade) is £1,000 in England and Wales, and £700 in Scotland. For example, the maximum annual fee for a large casino is £10,000 in England and Wales, and £7,500 in Scotland. Licensing fees vary by premises type. Therefore, the proposals set out in this chapter will only apply to licensing authorities in England and Wales.
